Shipping Policy
At WellClaire, we aim to make receiving your order as easy and reliable as possible. We currently ship only to customers in Canada and offer free shipping on every order.
Where we ship
We currently deliver to addresses across Canada.
At this time, we do not ship to destinations outside Canada.
Processing time
Orders are usually processed within 1 to 3 business days (Monday to Friday).
Orders placed on weekends or statutory holidays are processed on the next available business day.
During particularly busy periods, processing may take slightly longer.
Shipping costs
We offer free shipping on all orders within Canada, with no minimum order value.
No standard shipping costs are added to your order.
Estimated delivery times
Our estimated delivery time consists of the processing time and the transit time:
- Processing time: 1 to 3 business days
- Transit time: 5 to 9 business days
- Estimated total delivery time: 6 to 12 business days
The delivery times stated are estimates. Delays may occur due to circumstances beyond our control, such as carrier delays, extreme weather or statutory holidays.
Tracking your order
As soon as your order has shipped, you will receive a shipping confirmation by email with your tracking information.
You can use this information to follow the progress of your order on our Track Your Order page.
Please note that it may take some time for tracking information to become active after your order has shipped.
Shipping restrictions
We currently ship only to suitable delivery addresses within Canada.
Carrier restrictions may apply to certain remote locations or specific address types.
If we are unable to deliver an order to the address provided, we will contact you as soon as possible.
Incorrect addresses and failed deliveries
Customers are responsible for providing a complete and correct shipping address when placing an order.
If an order cannot be delivered because of an incorrect or incomplete address, or is returned after a failed delivery attempt, please contact our customer service team.
We will work with you to decide on the appropriate next step.
Additional shipping costs may apply if an order needs to be reshipped because of incorrect address details provided at checkout.
Lost or damaged packages
If your order appears to have been lost in transit or arrives damaged, please contact us as soon as possible at info@wellclaire.com.
Please include your order number and, in the case of damage, clear photos of the packaging and the item where possible.
Our customer service team will assess the situation and, where necessary, work with the carrier to find a suitable solution.
Changes to this shipping policy
We may update this shipping policy from time to time to reflect changes in our delivery services, carriers or applicable requirements.
The most recent version of this shipping policy is always available on this page.
Contact and company information
Store name: WellClaire
Trade name: Merrano
Registered address:
Murano 48
5143 NL Waalwijk
Netherlands
Warehouse address:
401 Bay Street, Suite 1600
Toronto, ON M5H 2Y4
Canada
Chamber of Commerce (KvK) no.: 89562682
VAT number: NL004742065B33
Email: info@wellclaire.com
Customer service hours
Monday to Friday:
9:00 AM – 5:00 PM (PT, Pacific Time)
We aim to answer your questions within 24 hours.