Return Policy
At WellClaire, we want you to shop with confidence. If an item does not fully meet your expectations, you can return items that meet our return conditions within 30 days of delivery.
30-day returns
You can submit a return request within 30 days from the date your order was delivered.
To be eligible for a return, items must:
- Be unworn and unwashed
- Be in their original condition
- Be free of makeup, perfume, deodorant or other stains and signs of use
- Be returned with the original tags still attached
Of course, you may try on an item to check the size and fit.
Items that cannot be returned
For hygiene or other applicable reasons, the following items cannot be returned if you have changed your mind:
- Earrings and piercing jewellery
- Underwear and intimate apparel
- Swimwear with the hygiene liner removed
- Gift cards
- Items clearly marked as 'Final Sale' before purchase
Nothing in this policy limits statutory consumer rights that cannot be waived under applicable law.
How to request a return
Before sending any items back, please contact us first at:
Please include your order number and tell us which item or items you would like to return.
Our customer service team will review your return request and provide the correct return instructions and return address.
Important: Please do not send returns to our warehouse address in Toronto unless we have explicitly asked you to do so.
We recommend using a shipping method with tracking and keeping your proof of shipment until your refund has been completed.
Return shipping costs
If you return an item because you changed your mind, ordered the wrong size or no longer want the item, the return shipping costs are your responsibility.
If an item is delivered damaged, defective or incorrect, we will offer a suitable solution and cover reasonable return shipping costs when a return is necessary.
Damaged, defective or incorrect items
If your order arrives damaged or defective, or if you receive a different item than you ordered, please contact us, preferably within 7 days of delivery, at:
Please include your order number and clear photos showing the problem.
Once we have reviewed your report, we will arrange a suitable solution. This may be, for example, a replacement item or a refund.
This reporting period does not affect your statutory rights regarding defective or incorrectly delivered items.
Exchanges
We do not currently offer direct exchanges.
If you would like a different size or colour, you can return the original item in accordance with our return policy and then place a new order.
Refunds
Once we have received and inspected your return, an approved refund will be issued to your original payment method.
We aim to process approved refunds within 3 to 5 business days of receiving your return.
After the refund has been issued, your bank or payment provider may need another 5 to 10 business days before the amount appears in your account.
Cancelling orders
If you would like to cancel an order, please contact us as soon as possible at info@wellclaire.com.
Because orders can be processed quickly, we cannot guarantee cancellation once an order has been processed or shipped.
If cancellation is no longer possible, you can submit a return request after delivery for items that meet our return conditions.
Contact and company information
Store name: WellClaire
Trade name: Merrano
Registered address:
Murano 48, 5143 NL, Waalwijk, Netherlands
Warehouse address:
401 Bay Street, Suite 1600
Toronto, ON M5H 2Y4
Canada
Chamber of Commerce (KvK) no.: 89562682
VAT number: NL004742065B33
Email: info@wellclaire.com
Customer service hours
Monday to Friday:
9:00 AM – 5:00 PM (PT, Pacific Time)
We aim to answer your questions within 24 hours.