Privacy Policy

At WellClaire, we take the protection of your personal information seriously.

This privacy policy explains what personal information we collect, how and why we use it, who we may share it with, and what choices and rights you have when you visit our online store, place an order or contact us.

Who we are

WellClaire is an online store operated under the trade name Merrano.

Merrano is based in the Netherlands. WellClaire offers its products to customers in Canada through an online store.

For the purposes of applicable data protection laws, Merrano is responsible for the processing of the personal information described in this privacy policy.

We process personal information in accordance with the privacy and data protection laws that apply to our activities, including the EU General Data Protection Regulation (GDPR) and, where applicable, Canadian privacy legislation.

Personal information we collect

Depending on how you interact with WellClaire, we may collect the following personal information.

Contact and account information

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Account details

Order information

• Products purchased
• Order history
• Shipping and delivery information
• Return details and customer service information

Payment information

Payment information is processed securely by our payment providers. WellClaire does not store your full payment card details in its own systems.

Website and device information

• IP address
• Browser type
• Device information
• Cookie data
• Pages visited
• Interactions with our website
• Analytics and usage data

Customer communications

We may collect information you provide when you contact our customer service team about an order, a return or another request.

How we use personal information

We may use your personal information to:

• Process and fulfill orders
• Arrange payment, shipping and delivery
• Send order confirmations and shipping updates
• Provide customer service
• Process returns and refunds
• Detect and prevent fraud and misuse
• Operate and improve our website
• Keep accounting and transaction records
• Comply with legal obligations
• Analyze the performance of our website
• Provide marketing and advertising where permitted by law and, where required, with your consent

Marketing communications

If you sign up for marketing communications from WellClaire, we may send you information about products, new collections, offers and other updates.

Where required by law, we ask for your consent before sending marketing messages.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications does not affect transactional emails about orders or customer service.

Cookies and similar technologies

We use cookies and similar technologies to:

• Make our website and checkout work
• Keep products in your cart
• Remember your preferences
• Analyze website traffic and performance
• Support analytics services
• Support advertising and remarketing, where applicable

You can manage cookies through your browser settings or through the consent settings available on our website.

Disabling certain cookies may affect how our website works.

Shopify

Our online store is hosted by Shopify.

Shopify provides the e-commerce infrastructure that supports our website, checkout, order management and security.

As part of this service, Shopify may process personal information in accordance with its own privacy policy.

Payment providers

Payments are processed by third-party payment providers available at checkout.

These providers may collect and process the payment and transaction information needed to complete your purchase.

Payment providers use appropriate security measures, including the applicable requirements of the Payment Card Industry Data Security Standard (PCI DSS).

Fulfillment and shipping partners

We work with third-party fulfillment and shipping partners to prepare and deliver orders.

To fulfill your order, we may share the following information:

• Your name
• Shipping address
• Phone number
• Email address or shipping reference
• Relevant order details

Our fulfillment and shipping partners may operate in countries outside Canada and the European Economic Area.

Information is only shared to the extent reasonably necessary to prepare, ship, track and deliver your order.

Other service providers

We may work with trusted third-party service providers that support us with:

• E-commerce and website hosting
• Payment processing
• Fulfillment and shipping
• Customer service
• Email communications
• Website analytics
• Fraud prevention
• Advertising and marketing
• Technical services

Personal information may be shared with these parties where reasonably necessary for their services or where required by law.

Google and analytics services

We may use Google services, including Google Analytics, Google Ads and Google Merchant Center.

Depending on the services used and your consent settings, these services may process information such as IP addresses, browser data, device information and website interactions.

These services help us measure the performance of our website and, where applicable, deliver advertising or analyze its effectiveness.

Reviews and user-generated content

If WellClaire allows customers to post reviews, photos or other public content, the information you publish may be visible to other visitors.

We recommend that you do not include sensitive or unnecessary personal information in public contributions.

International data transfers

Because Merrano, Shopify and other service providers may operate internationally, your personal information may be transferred to, stored in or processed in countries outside your country of residence, including countries outside Canada and the European Economic Area.

When personal information is processed in another jurisdiction, it may be subject to the laws of that country.

Where required by applicable law, we take appropriate measures to protect personal information during international transfers.

Retention of personal information

We only keep personal information for as long as reasonably necessary, including for:

• Carrying out and administering transactions
• Providing customer service
• Handling returns and disputes
• Keeping accounting and tax records
• Preventing fraud
• Complying with legal obligations

When personal information is no longer needed, it may be deleted, destroyed or anonymized in accordance with applicable legal requirements.

Information security

We use reasonable technical and organizational measures designed to protect personal information.

Our website uses encrypted HTTPS connections and relies on Shopify, payment providers and other service providers for key security features.

No electronic system or method of data transmission can be guaranteed to be completely secure.

Your privacy rights

Depending on the laws that apply to you, you may have certain rights regarding your personal information, including:

• The right of access
• The right to correction
• The right to deletion, where applicable
• The right to withdraw consent, where applicable
• The right to object to certain processing
• The right to restrict processing, where applicable
• The right to data portability, where applicable
• The right to request information about how your personal information is used or shared

Under applicable circumstances, the GDPR includes rights such as access, rectification, erasure, restriction, data portability and objection.

To submit a request, please contact us at info@wellclaire.com.

We may need to verify your identity before processing certain requests.

Privacy complaints

If you have questions or concerns about how we process personal information, please contact us so we can look into your request.

Depending on your location, you may also have the right to file a complaint with a competent privacy or data protection authority.

In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

For privacy matters in Canada, this may include the Office of the Privacy Commissioner of Canada or a competent provincial privacy regulator.

Children's privacy

Our website is intended for adults and is not specifically directed at children.

We do not knowingly collect personal information from children where this is contrary to applicable law.

Changes to this privacy policy

We may update this privacy policy to reflect changes in our business operations, services, technology or legal obligations.

The most recent version will always be published on this page.

Contact and company information

Store name: WellClaire

Trade name: Merrano

Registered address:
Murano 48, 5143 NL, Waalwijk, Netherlands

Warehouse address:
401 Bay Street, Suite 1600
Toronto, ON M5H 2Y4
Canada

Chamber of Commerce (KvK) no.: 89562682

VAT number: NL004742065B33

Email: info@wellclaire.com

Customer service hours

Monday to Friday:
9:00 AM – 5:00 PM (PT, Pacific Time)

We aim to answer your questions within 24 hours.